Frequently Asked Questions

Boujee Frenchie Society: Frequently Asked Questions (FAQ)

1. What type of products does Boujee Frenchie Society offer?

Boujee Frenchie Society offers a wide range of high-quality, stylish French Bulldog-themed merchandise. Our products include:

 

• Apparel: T-shirts, hoodies, and accessories for both Frenchie lovers and their pups.

• Home Decor: Frenchie-themed mugs, pillows, blankets, and wall art.

• Pet Accessories: Leashes, collars, harnesses, luxury pet chains, and more! 

We aim to provide everything you need to spoil your Frenchie in style!

 

2. How do I know which size to order?

We understand that finding the right fit is important. Each product on our site comes with a detailed size guide, specific to the item you’re viewing. Simply measure your dimensions and compare it to the size chart provided.

For frenchie harnesses, and accessories, we recommend sizing up if your Frenchie is between sizes for maximum comfort.

3. What is the shipping policy?

We ship nationwide! Here’s a quick overview of our shipping process:

• Processing Time: Orders typically take 2-5 business days to process.

• Shipping Time: Standard shipping within the U.S. usually takes 3-7 business days.

• Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your order. We also offer free shipping on orders over $50.

You will receive a tracking number via email once your order is shipped.

 

4. Can I return or exchange an item if it doesn’t fit? 

Absolutely! If you’re not satisfied with your purchase or it doesn’t fit, we offer hassle-free returns and exchanges within 30 days of receiving your order. The item must be unused, with tags still attached. Please contact our customer service at boujeefrenchiesociety@gmail.com to start the return process.

Note: Custom or personalized items are non-refundable unless the product is defective.

 

5. What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express).

 

6. How can I track my order?

Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your order directly through our website or on the carrier’s website. If you haven’t received a tracking number after 5 business days, please contact our support team.

 

7. Do you offer discounts or promotions?

Yes! We regularly offer discounts and promotions for our customers. You can:

• Sign up for our newsletter to receive exclusive discounts and early access to sales.

• Follow us on social media for flash sales and special offers.

 

8. Do you collaborate with French Bulldog rescues or charities?

Yes, we are passionate about giving back to the Frenchie community. A portion of our proceeds goes to supporting French Bulldog rescues and shelters. Stay tuned to our blog and social media pages for updates on our latest charitable efforts and partnerships.

 

9. What should I do if my item arrives damaged?

If your item arrives damaged or defective, we sincerely apologize! Please reach out to us immediately at boujeefrenchiesociety@gmail.com with your order number and photos of the damaged product. We’ll send you a replacement or refund your purchase at no additional cost.

 

10. Can I modify or cancel my order after placing it?

We process orders quickly, but if you need to make changes or cancel your order, please contact us within 24 hours of placing your order. We will do our best to accommodate your request. However, if the order has already been processed or shipped, we cannot make changes or cancel it.

 

11. How can I contact customer service?

You can reach our customer service team by emailing us at boujeefrenchiesociety@gmail.com or using the contact form on our website. We strive to respond within 24-48 hours.